Refund Policy
Return & Refund Policy
At Telemart, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy below.
Eligibility for Returns
You may request a return or replacement if:
- You received a damaged or defective product.
- You received the wrong item.
- The product has a manufacturing defect.
- The item is unused, in its original packaging, and includes all accessories, manuals, and invoices (where applicable).
Items Not Eligible for Return
- Products damaged due to misuse or improper handling.
- Products with missing accessories or original packaging.
- Items showing signs of use unless they are defective.
- Products marked as non-returnable or final sale.
Return Request Process
- Contact our customer support within the applicable return period after receiving your order.
- Provide your order number, product details, and photos (if required).
- Our support team will review your request and provide return instructions.
- Once the returned product is received and inspected, we will notify you of the outcome.
Refund Process
If your return is approved, your refund will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Replacement Policy
If the requested product is available, we may offer a replacement instead of a refund for damaged, defective, or incorrectly delivered items.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our error, such as sending the wrong item or a defective product.
Order Cancellation
Orders can usually be cancelled before they are shipped. Once an order has been dispatched, it may no longer be eligible for cancellation and will instead follow the return process.
Need Assistance?
If you have any questions about returns, refunds, or replacements, please contact our customer support team through our Contact Us page. We will be happy to assist you.